Refund & Cancellation Policy

Important: All subscription payments are final and non-refundable.

Once a subscription payment has been processed, we do not offer refunds for any reason, including:

• Change of mind after purchase

• Partial use of the subscription period

• Dissatisfaction with service features

• Technical issues on the user's end

• Failure to cancel before renewal

Why No Refunds:

• PhotoRepair is a digital service that provides immediate access to image repair tools

• Once access is granted, the service cannot be "returned" like a physical product

• Our subscription costs reflect the infrastructure and processing capabilities we provide

We encourage you to try our free tier before committing to a paid subscription to ensure our service meets your needs.

How to Cancel:

• You can cancel your subscription at any time through your account dashboard

• Navigate to Settings → Subscription → Cancel Subscription

• Or access the Stripe Customer Portal via your dashboard

What Happens When You Cancel:

• Your subscription will remain active until the end of your current billing period

• You will continue to have full access to all premium features until the period ends

• No further charges will be made after the current period

• Your subscription status will change to "Cancelled" but access continues until expiration

Important Notes:

• Cancellation does NOT result in a refund for the current or any previous billing period

• You can resume your subscription at any time before the period ends

• After the period ends, you can resubscribe at the current pricing

Upgrading Your Plan:

• You can upgrade to a higher-tier plan at any time

• The price difference will be calculated and charged immediately

• You will gain immediate access to the upgraded plan features

• Your billing cycle remains unchanged

Downgrading Your Plan:

• You can request to downgrade to a lower-tier plan

• The downgrade will take effect at the start of your next billing cycle

• No refunds or credits will be issued for the difference

• You will retain your current plan features until the billing cycle ends

Price Difference Policy:

• Upgrades: Pay the prorated difference immediately

• Downgrades: No refund for the price difference

• This policy ensures fair pricing while maintaining our no-refund commitment

Subscription Renewal:

• All subscriptions automatically renew at the end of each billing period

• You will be charged the then-current subscription price

• We will send a renewal reminder email before charging

To Prevent Automatic Renewal:

• Cancel your subscription before the renewal date

• Cancellation must be completed at least 24 hours before the renewal date

• After cancellation, you will not be charged for the next period

Failed Payment:

• If your payment method fails, we will attempt to retry the charge

• Your subscription may be suspended if payment cannot be processed

• You can update your payment method in your account settings

While we maintain a strict no-refund policy, we may consider exceptions in rare cases:

• Duplicate charges due to technical errors on our end

• Extended service outages lasting more than 7 consecutive days

• Billing errors where you were charged an incorrect amount

How to Request a Review:

• Contact us at support@magicleopard.com

• Include your account email and transaction details

• Describe the issue in detail

• We will review your case within 5 business days

Note: Approval of any exception is at our sole discretion and does not guarantee future exceptions.

If you have questions about this policy or need assistance with your subscription:

Email Support:

• General inquiries: support@magicleopard.com

• Billing questions: billing@magicleopard.com

Response Time:

• We aim to respond to all inquiries within 24-48 hours

• Billing issues are prioritized and typically addressed within 24 hours

Before Contacting Us:

• Check your account dashboard for subscription status

• Review this policy for answers to common questions

• Ensure you have your account email and transaction ID ready